Cart is empty Delivery & Returns Policy
At Tranova Tech, we want your shopping experience to be simple and convenient. This policy explains how orders are delivered and when products may be returned.
1. Order Processing
Orders are processed after successful payment or confirmation of the applicable payment method.
Processing times may vary depending on product availability, order volume and other circumstances.
We will make reasonable efforts to process orders as quickly as possible.
2. Delivery
We provide delivery to locations within our available delivery areas.
Available delivery methods, charges and estimated delivery times may be displayed during checkout.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
3. Delivery Delays
Delivery may occasionally be delayed due to circumstances outside our control, including:
- Courier delays
- Traffic
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- Unforeseen operational issues
We will make reasonable efforts to assist customers when delivery problems occur.
4. Delivery Information
Customers are responsible for providing accurate delivery information, including their name, telephone number and delivery address.
Tranova Tech is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
5. Inspect Your Order
Customers are encouraged to inspect their order when it is delivered.
If the package or product appears damaged, please notify us as soon as possible and provide photographs showing the condition of the package and product.
6. Wrong or Missing Product
If you receive the wrong product or an item is missing from your order, contact us as soon as possible.
Please provide your order number and relevant photographs so that we can investigate and provide an appropriate solution.
7. Returns
A return may be accepted where the product meets our return requirements.
Unless otherwise stated, returned products should:
- Be in their original condition.
- Be unused where applicable.
- Include original packaging and accessories where applicable.
- Include proof of purchase.
- Not have been damaged, modified or misused by the customer.
8. Electronics and Device Returns
Because many of our products are electronic devices, certain conditions may apply to returns.
Before returning a device, customers should ensure that:
- All personal accounts have been removed.
- The device has been reset where appropriate.
- Passwords and security locks have been removed.
- All accessories supplied with the product are included.
Products showing signs of misuse, accidental damage, liquid damage or unauthorized modification may not qualify for return.
9. Return Period
Customers should contact Tranova Tech within the applicable return period stated at the time of purchase or on the relevant product page.
If no specific return period is stated, please contact us as soon as possible after receiving your order.
10. Refunds
Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.
The time required for the refund to appear may depend on the payment provider or financial institution.
11. Exchange
Where appropriate and subject to availability, we may offer an exchange for an eligible product.
An exchange is not guaranteed and will depend on the circumstances and availability of the replacement product.
12. Non-Returnable Items
Certain products may not be eligible for return due to their nature, including products that have been personalized, opened or used where applicable, or products that cannot reasonably be resold for hygiene, security or other legitimate reasons.
Any applicable exclusions will be communicated where relevant.
13. Warranty Claims
If a product develops a fault covered by a manufacturer’s warranty, the applicable warranty process will apply.
Customers may be required to provide proof of purchase and follow the manufacturer’s or authorized service provider’s warranty procedure.
14. Return Shipping
Where a return is approved, we will advise the customer whether return delivery costs are the responsibility of the customer or Tranova Tech, depending on the reason for the return and applicable law.
15. Fraudulent or Abusive Returns
We reserve the right to investigate unusual, fraudulent or abusive return activity and may refuse a return where permitted by law.
16. Contact Us
For questions about delivery, returns, exchanges or refunds, please contact Tranova Tech using the contact information provided on our website.