Privacy Policy

Tranova Tech respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Name
  • Telephone number
  • Email address
  • Billing information
  • Delivery address
  • Order details
  • Payment-related information
  • Account information
  • Messages or enquiries you send to us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and website usage information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.
  • Deliver purchased products.
  • Process payments.
  • Provide customer support.
  • Respond to enquiries.
  • Send order confirmations and updates.
  • Improve our website and services.
  • Detect and prevent fraud or unauthorized activity.
  • Comply with legal and regulatory requirements.
  • Send marketing communications where permitted and where you have provided appropriate consent.

3. Payment Information

Payments may be processed through third-party payment providers.

Your payment information may be handled directly by the relevant payment provider in accordance with its privacy policy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and improve your shopping experience.

You can adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.

5. Sharing Your Information

We may share necessary information with trusted service providers where required to operate our business, including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • Technology and IT service providers
  • Customer support providers
  • Professional advisers
  • Government or law enforcement authorities where legally required

We do not sell your personal information as a business asset.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Marketing Communications

Where permitted by law, we may send promotional emails, messages or other communications about products, offers and services.

You may opt out of marketing communications by following the unsubscribe instructions provided or contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records and complying with legal obligations.

9. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction or deletion of certain information.

To make a privacy request, contact us using the contact information provided on our website.

10. Children’s Privacy

Our website is not intended for children who are not legally permitted to use online shopping services. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Tranova Tech through the contact details provided on our website.