FAQ

How Can We Help?

Find answers to some of the most common questions about shopping, payments, delivery and returns at Tranova Tech.

Tranova Tech sells a range of technology products, including smartphones, iPhones, Samsung devices, laptops, MacBooks, iPads, tablets, Apple Watches, AirPods, accessories and other electronics.
We aim to provide genuine and quality products. Product descriptions and specifications are provided on the relevant product pages. If you have questions about a particular product, please contact us before placing your order.
Select the product you want, add it to your cart and proceed to checkout. Enter your required information, select your preferred payment and delivery option, and complete your order.
We accept the payment methods displayed at checkout. Available payment options may change from time to time.
You may be able to place an order without creating an account, depending on the checkout options available on our website. Creating an account may make it easier to manage your orders.
Delivery times depend on your location, the product ordered and the selected delivery option. Estimated delivery information will be provided during the ordering process where applicable.
We aim to provide delivery services to customers within our available delivery areas. Please check the delivery options at checkout or contact us to confirm delivery availability to your location.
If you need to change or cancel an order, contact us as soon as possible. We will try to assist you before the order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Returns may be accepted in accordance with our Delivery & Returns Policy. Products must generally meet the applicable return conditions, including being unused and in their original condition where required.
Contact us as soon as possible if you receive an incorrect product. Please provide your order details and photographs of the product and packaging so we can investigate and assist you.
Please inspect your package when it arrives. If the product appears damaged, contact us as soon as possible with your order details and photographs showing the damage.
Warranty availability depends on the specific product and manufacturer. Where a product includes a manufacturer’s warranty, the applicable warranty terms will apply.
You can contact us through the contact details provided on our website or through our Contact Us page.
Yes. Prices, promotions and product availability may change without prior notice. The price displayed at checkout is the applicable price for your order, subject to any applicable errors or corrections.
If an ordered product becomes unavailable, we will contact you and may offer an alternative, replacement or refund, depending on the circumstances.